Quality Documents

The Municipality of Vila Verde (MVV) is pleased to present its Quality Charter, a document that clearly expresses the principles, commitments, and standards guiding the management of this local authority.

In fact, the Quality Charter is more than a formal commitment; it is a demonstration of respect for citizens, economic agents, and institutions, as well as responsibility in the use of public resources.

Furthermore, through this document, the municipality reaffirms its focus on transparency, efficiency, modernization, and public participation.

The goal is to ensure that municipal services — such as education, infrastructure, social assistance, citizen services, and support, among others — are delivered with quality, efficiency, and respect, always prioritizing the residents. This document also sets goals for continuous improvement, enhancement of public services, active listening to the community, and adoption of good management practices.

At MVV, quality is a commitment from everyone, for everyone.