Online Services
Updated on 19/11/2025
The Online Services available on the Municipality of Vila Verde’s website provide an additional channel of Service, reflecting the Municipality’s commitment to digitalization and administrative modernization, making interactions between citizens, legal entities, and the Municipal Council more efficient and transparent.
Using the Online Services reduces the need to visit the Municipal Council in person, facilitates the organization of requests, and improves response times, as well as the overall quality of services provided.
The general conditions for actively using the platform require password authentication, which involves a registration process. To access the online services, citizens must first register. Then, through their personal account, they can submit and track all their requests, having access to all information regarding their interactions with the municipality (such as private construction processes, permits, fees, water billing, and more) with a 360° view.
If you are not yet registered, please register HERE , to start enjoying the features of the Online Services.
Click HERE to watch the registration tutorial video for the Online Services.
For assistance with registration and use of the Online Services: registosonline@cm-vilaverde.pt
IMPORTANT:
All urbanization and building formalities are submitted exclusively through the online services, in order to facilitate and improve communication, efficiency, and transparency of the procedures.
As soon as possible, you will be notified by email that your account has been validated and you can start using the platform.
After submitting the electronic form, the user should click the “Sign Application” button. Then, the “Citizen Card Reading” window will appear, where you should follow the instructions, click “Next” and finally enter the digital signature PIN. After this operation, the generated PDF document will be signed and can be viewed using “Use this link to obtain the certificate in PDF.”
It is recommended to use one of the following browsers: Google Chrome, Microsoft Edge, or Internet Explorer.
To sign digitally, you must download and install the application: AIRCtray.
Yes, you can. Whenever a password recovery is requested, a numerical sequence will be generated and sent by email, which you must use to authenticate yourself again. After logging in once more, the option to change your password will become available.
Requests submitted by mail or email are not accepted. To submit an urban planning operation request, you must use the online services available on the municipal website.
No. Requests are made through an electronic application form, fully completed in the specific model available on the municipal website, after the applicant’s authentication and acceptance of the terms of use, in which the user agrees that all requests submitted through the online services with their authentication are considered signed.
First, you must log in using your username (TIN) and password. Then click on “Associate FA,” select the Citizen Card or Digital Mobile Key tab, and follow the steps indicated on the platform. This will link your Citizen Card and/or Digital Mobile Key to your account. Afterwards, you can authenticate on the online services by clicking on “Authentication,” then selecting “Unified Authentication through the portal autenticação.gov.pt.”
Authentication is done using a username (TIN) and password, Citizen Card, or Digital Mobile Key.
You should access the feature at the top left of the page labeled “Register,” fill in the form fields manually OR use the Citizen Card (click the “Fill with Citizen Card” link, which will automatically transfer the necessary information for registration). To complete the process, click the “Register” button.